These general conditions of sale apply to the seller Poetic Harmony - Bonjour located in Portugal and the buyer (person making a purchase on the website


These terms apply to the sale of any product on the site


The buyer places an order through the online site

The process consists in several steps. Once the selection of products made, and validated cart, the Customer must: clearly identify the products selected with the color options, sizes, ... indicated on the website, indicate the quantity required then sign in with its email address and password which are strictly personal, or by giving all the information usually required for online registration, clearly indicate the information required for delivery. This concerns in particular the exact address of delivery and any restrictions Accessibility delivery location (building, floor, door code, etc.); indicate the selected mode of delivery; Finally, indicate the payment method selected. Once selected, customer shall make payment of his order on the secure interface, which will formalize a firm and final sales contract binding him to "Poetic Harmony - Bonjour".

Order Confirmation:

An email is automatically sent to the customer to confirm receipt of the order, provided that the email address listed on the registration form is correct

Price and payment:

All prices are in euros excluding all taxes and shipping. The price at the time of confirmation of the order is the final price including all taxes. The payment of the order will be made by credit card via Stripe (secured payment). Resellers will have to make a down payment of 50% of the amount to confirm the order via bank overdraft. Orders with bank overdraft will canceled after 7 days if the payment is not received. No order will be delivered until 100% of the amount is paid.


The products are delivered to the address specified by the customer when ordering. It will not be possible to change the delivery address once the order is shipped. Buyer is responsible for checking the condition of the packaging of the goods upon delivery and report any damage to the Post. The cost of preparing and shipping are specified at the time of validation of the order by the buyer.

Delivery areas:

Orders can be shipped in most countries of the world. Contact us if your country does not appear in the list. The products are delivered to the address specified by the Customer on the order form. The Customer must verify the completeness and compliance information provided to "Bonjour". The latter can not be held liable for any data entry errors and the consequences in terms of delay or error in delivery or if the parcel is lost. All costs incurred for the return of the order will be entirely borne by the Customer. "Bonjour" can not be held responsible for delays in delivery due to errors or disruptions due to carriers (including, in the case of total or partial strike of postal services and transport and / or communications).


The seller's liability shall not be held liable for damages resulting from the use of the Internet such as loss of data, interruption of service, computer viruses, intrusions or other unintended problems. Seller's liability shall not be held liable for damages resulting from improper use of the purchased item. The pictures of the articles are the most faithful reproduction of items sold. The colors may sometimes differ. However, Bonjour ensures that the picture is closest to reality. Denounced the lack of conformity by the customer on time and in the manner specified in Articles 14 or 15 will, at our discretion, repair the defective goods or replacement. If repair or replacement is impossible or disproportionate, we will offer an appropriate price reduction or replacement by a well-compliant. Articles sold with sales prices are not refundable.


Under the Data Protection Act of 6 January 1978, the buyer has the right to access and rectify and delete data concerning him. The buyer can send an email to the email address: to exercise that right.

Intellectual property:

All material published in this site such as photos, texts, images, videos, graphics is protected by the provisions of the code of intellectual property and belong to the seller. Similarly, the brand "Hello" is a registered trademark, which remains the full property of the seller.

Force majeure:

Neither party will have failed in its contractual obligations, insofar as their execution is delayed, hindered or prevented by a fortuitous event or force majeure. Be considered fortuitous event or force majeure any compelling facts or circumstances, outside parties, unpredictable, unpreventable, independent of the will of the parties and which can not be prevented by them, despite all the efforts reasonably possible. The party affected by such circumstances shall notify the other within ten working days of the date on which it becomes aware

Return policy:

The client has the right to renounce their purchase, without penalty nor reason, within the 14 days after the delivery of the order. After having notified his renouncement via email (contact form on the home page or / and return menu in the client's account on the e-shop), the client has to send back the items with the return slip edited on his client account from the within 14 days after notification. In this laps of time (between delivery and return), the client shall unwrap the order and use/wear the items only to determine if he wants to keep the goods. Should the items returned be used, damaged, stained or incomplete, a deduction will be apply on the refund corresponding the usage.

Items sold with discount (including items in the category "Outlet" and "Charity sale") can not be returned or refunded.